SHIPPING POLICY

Regular orders will BE prEPARED within 24 hours.

Deerland Tea in Germany offers worldwide shipping with a reasonable fee attached.

 

Delivery times are estimates and begin from the date of dispatch. We endeavor to ship your order as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. Please allow for delays during sale periods and holidays.

For any delivery destinations outside of the European Union,  customers will be responsible for paying Customs/Duty and Import Taxes to receive the order. It is important to contact your local customs office for further information and an estimate of costs before placing order. Any delay in paying these customs fees will result in extending the shipping duration.

Shipment MAX. 20KG 

For shipment within Germany

Customers can choose from 2 shipping carriers to ensure the delivery / 

 

Choose Deutsche Post (Warensendung) as the shipping carrier 

Estimated arrival: 3~5 business days

Free shipping with any amount of order.

Choose Hermes Tracking Post as the shipping carrier

Estimated arrival: 2~4 business days

Free shipping with any order over 14 Euro. 3 Euro per package for an order under 14 Euro.

For shipment within the EU and UK

If there is no special requirement, we would ensure the delivery by using the service provided by Hermes Germany GmbH or DHL International GmbH

Estimated arrival: 4~7 business days

Free shipping with any order over 14 Euro.  9 Euro per package for an order under 35 Euro.

For shipment within Switzerland

If there is no special requirement, we would ensure the delivery by using the service provided by DHL International GmbH.

Estimated arrival: 4~7 business days

Free shipping with any order over 100 Euro. 15 Euro per package for an order under 100 Euro.

For shipment outside of the EU except for Switzerland

If there is no special requirement, we would ensure the delivery by using the service provided by DHL International GmbH.

Estimated arrival: 7~15 business days

A flat rate of 25 Euro would be attached to any order.

Shipment OVER 20KG

Individual assistance is required

For the quality control purpose, please contact us via Email: contact@deerlandtea.com before placing an order possibly wights over 20 kg.

Return & Exchange Policy

Due to the food safety issues and regulations in Germany, we could not accept food items to be returned or exchanged. However, we are happy to redeem your dissatisfaction with a possible up to 100% refund. Please contact us anytime via Email: contact@deerlandtea.com in regard to any feedback on our product and service.   

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